• Customer Care Executive (Relationship Centre)
Individuals at this job provide customer service by handling, following and resolving walk-in customer’s queries, requests and complaints and proactively recommend/sell organization’s products and services.
• Field Sales Executive (Mobility)
Individual at this job visits retail outlets to deliver prepaid telecom products/services to retailers, as per daily Route/Beat Plan. Individual is also responsible to achieve monthly revenue target, increase width and depth of distribution, adhere to process compliance for new customer enrollment and increase customer base.
• Distributor Sales Rep (Handset)
Individual in this role needs to generate sales for mobile handset &related accessories, steer sales as per organization’s target matrix, increase width &depth of distribution and work in a specified area as per the Beat Plan &Route Plan. Individual is also responsible for handling/escalating retailer’s complaints & queries as per the organizational policies and must be able to handle cash related transactions.
• Handset Repair Engineer (Level 2)
Individual in this role is responsible for performing handset repair including hardware and software components and testing the handset for adequacy post repair.
• In-Store Promoter
Individual at this job demonstrates and highlights the product FAB (Features, Advantages & Benefits) to walk-in customers; offers them the opportunity to touch and feel the product(s) on display; respond to queries on product and services.
• Customer Care Executive (Repair Centre)
Individuals at this job provide customer service support by interacting with walk-in customers. They also handle, follow-up and resolve customer’s queries, requests and complaints, in a timely manner.
• Customer Care Executive (Call Center)
Individuals at this job provide customer service support to an organization by interacting with their customers over the phone. They also handle, follow and resolve customer’s queries, requests and complaints in a timely manner.
• Optical Fibre Splicer
Optical fibre splicer is responsible for ensuring efficient splicing of the optical fibre cables and supports in optical fibre installation and in carrying out fibre testing using Optical Time Domain Reflectometer (OTDR) and power meter.
• Optical Fibre Technician
Optical fibre technician is responsible for maintaining uptime and quality of the network segment (both optical media & equipment) assigned to him by undertaking periodic preventive maintenance activities and ensuring effective fault management in case of fault occurrence. He is also required to coordinate activities for installation and commissioning of Optical Fibre Cable (OFC) as per the route plan.
• Tower Technician
Tower Technician is responsible for the overall up-time of the site. He is to undertake on-site preventing and corrective maintenance and should be able to react to the alarms/alerts and take appropriate actions to mitigate the issue, and if required, escalate the issues to his superiors. He is to account for onsite equipment’s, spares and diesel storage/filling and maintain appropriate records. He is responsible for overall hygiene of the site.